Solution Expert (Remote) at 360Learning | Join a Global SaaS Leader in Learning Technology
As organizations continue to invest in digital learning and employee development, companies need experienced professionals who can help enterprise customers maximize the value of their software platforms. Solution Experts play a vital role by combining technical expertise, project management, and customer success to deliver scalable solutions for complex business needs.
360Learning is hiring a Remote Solution Expert to support strategic enterprise customers throughout their journey with the company's collaborative learning platform. This is an excellent opportunity for professionals with experience in SaaS consulting, technical account management, implementation, or customer success who enjoy solving complex technical challenges while working with global organizations.
About 360Learning
360Learning is a leading collaborative learning platform that helps organizations accelerate employee, customer, and partner training. Instead of relying solely on traditional top-down learning models, the platform enables companies to transform internal experts into knowledge contributors, making learning faster, more engaging, and easier to scale.
Founded in 2013, 360Learning serves thousands of organizations worldwide and has built a distributed workforce across North America and Europe. The company is recognized for its strong culture, innovative learning technology, and commitment to diversity and inclusion.
About the Role
The Solution Expert works with large enterprise customers that have already implemented the 360Learning platform. Rather than handling basic support requests, you'll serve as a trusted technical advisor, helping customers optimize platform architecture, implement integrations, and solve advanced business challenges.
Working closely with Sales, Customer Success, and Product teams, you'll design scalable solutions that maximize customer adoption and long-term success. This fully remote role is based in Canada and offers the opportunity to manage high-impact enterprise projects.
Key Responsibilities
Support Enterprise Customers
You'll manage a portfolio of strategic customers by:
- Providing technical and functional expertise.
- Understanding complex business requirements.
- Delivering tailored platform solutions.
- Building long-term customer relationships.
- Driving product adoption.
Lead Technical Integrations
A major part of the role involves implementing and supporting integrations such as:
- Single Sign-On (SSO).
- APIs.
- Third-party applications.
- Flat-file integrations.
- Technical troubleshooting.
You'll ensure customers successfully connect the 360Learning platform with their existing technology stack.
Deliver Professional Services
You'll provide consulting services that include:
- Platform audits.
- Solution architecture recommendations.
- Technical guidance.
- Best-practice implementation.
- Process optimization.
These services help customers achieve greater business value from the platform.
Manage Multiple Projects
Solution Experts oversee several active customer projects simultaneously by:
- Prioritizing work effectively.
- Tracking project milestones.
- Coordinating with internal stakeholders.
- Communicating project progress.
- Ensuring successful project delivery.
Strong organizational and project management skills are essential.
Share Knowledge
You'll contribute to internal knowledge sharing by:
- Creating documentation.
- Developing best practices.
- Supporting onboarding of new Solution Experts.
- Improving delivery processes.
- Collaborating with the partner ecosystem.
Continuous improvement is a core part of the team's culture.
Required Qualifications
Successful candidates should generally possess:
- Around 3 years of consulting or customer-facing experience.
- Experience supporting or implementing SaaS products.
- Strong project management skills.
- Knowledge of APIs and system integrations.
- Experience configuring or troubleshooting SSO.
- Excellent analytical and problem-solving abilities.
- Strong communication and presentation skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
Preferred Skills
Candidates with the following experience will have an advantage:
- Technical consulting.
- Technical Account Management.
- Customer Success.
- Enterprise software implementation.
- HR technology or Learning Management Systems (LMS).
- Platform architecture.
- Stakeholder management.
- Process improvement.
Experience working with enterprise SaaS customers is highly desirable.
Benefits of Working at 360Learning
360Learning offers an attractive benefits package designed to support employee well-being and professional growth, including:
- Competitive compensation with base salary, incentive pay, and company equity.
- Comprehensive health insurance.
- RRSP contribution matching (Canada).
- Unlimited paid time off.
- Flexible working hours.
- Fully remote work environment.
- Professional development opportunities through the company's own learning platform.
- Generous parental leave.
- Employee Resource Groups (ERGs) focused on inclusion and well-being.
Career Growth Opportunities
Professionals who succeed in this role may advance into positions such as:
- Senior Solution Expert.
- Technical Account Manager.
- Professional Services Manager.
- Customer Success Manager.
- Solutions Architect.
- Implementation Team Lead.
The combination of technical consulting and enterprise customer management also opens doors to broader SaaS leadership opportunities.
Why Join 360Learning?
360Learning has built a reputation as one of the most innovative companies in the learning technology industry.
By joining the team, you'll have the opportunity to:
- Work with leading global enterprise customers.
- Solve challenging technical problems.
- Build expertise in SaaS implementation and integrations.
- Collaborate with cross-functional teams across Product, Sales, and Customer Success.
- Contribute to a company shaping the future of workplace learning.
- Grow your career in a flexible remote-first environment.
How to Apply
Interested candidates can submit their applications through the official Remote OK listing or 360Learning's careers page.
Application Link:
Before applying, update your resume to emphasize your experience with SaaS implementations, APIs, SSO, enterprise customer support, project management, and technical consulting. Including measurable achievements related to successful deployments or customer outcomes can strengthen your application.
Final Thoughts
The Solution Expert position at 360Learning is an outstanding opportunity for professionals who enjoy combining technology, consulting, and customer success. With responsibilities spanning enterprise solution design, platform integrations, project delivery, and strategic customer advisory, this remote role offers excellent career growth, competitive benefits, and the chance to make a meaningful impact at one of the world's leading learning technology companies.
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