Operations Coordinator – Clinical Trials (Remote) at HealthMatch | Help Connect Patients to Life-Changing Research
Clinical trials are essential to developing new medicines and improving healthcare outcomes, yet many studies are delayed because they struggle to recruit enough participants. Behind every successful clinical trial is a dedicated operations team that ensures patients, research sites, and sponsors remain connected throughout the enrollment process.
HealthMatch is hiring a Remote Operations Coordinator – Clinical Trials (Bilingual English/Spanish) to support its growing clinical trial operations across the United States and Latin America. This full-time remote position is ideal for professionals who enjoy healthcare operations, patient support, relationship management, and process improvement while working in a fast-paced startup environment.
If you're fluent in both English and Spanish, highly organized, and passionate about helping patients gain access to life-changing clinical research, this opportunity could be an excellent next step in your career.
About HealthMatch
HealthMatch is a healthcare technology company focused on making clinical trials more accessible to patients worldwide. Using technology and a growing database of more than two million registered patients, the company helps connect eligible participants with clinical research studies that may benefit their health while accelerating medical innovation.
HealthMatch partners with clinical trial sponsors and research sites to improve patient recruitment and enrollment, helping reduce one of the biggest challenges facing medical research today.
Operating with a lean, remote-first team, the company values innovation, collaboration, accountability, and continuous improvement.
About the Operations Coordinator Role
The Operations Coordinator serves as the connection between patients, clinical trial sites, and HealthMatch's internal operations team.
This role combines patient communication, relationship management, CRM administration, referral tracking, and operational coordination. Successful candidates will spend much of their day communicating with research sites and patients to ensure referrals progress smoothly through the enrollment process.
Over time, coordinators are also encouraged to identify workflow improvements and contribute ideas that increase efficiency across the organization.
Key Responsibilities
Coordinate Clinical Trial Referrals
One of the primary responsibilities involves managing patient referrals between HealthMatch and clinical trial sites.
Daily tasks include:
- Following up with research sites.
- Monitoring patient referrals.
- Tracking enrollment progress.
- Updating referral statuses.
- Ensuring timely communication.
Strong organizational skills are essential because multiple studies may be managed simultaneously.
Support Patients Throughout Enrollment
Operations Coordinators play an important role in helping patients navigate the clinical trial process.
Responsibilities include:
- Contacting patients.
- Answering enrollment questions.
- Providing status updates.
- Coordinating next steps.
- Helping improve the patient experience.
Excellent communication helps build trust during what can often be a stressful healthcare journey.
Maintain Accurate CRM Records
Accurate documentation is critical to successful clinical trial operations.
Responsibilities include:
- Recording interactions in the CRM.
- Updating referral information in real time.
- Maintaining organized records.
- Monitoring follow-up schedules.
- Supporting reporting accuracy.
Real-time data entry ensures the entire operations team has access to current information.
Collaborate with Medical and Operations Teams
The successful candidate will work closely with:
- Clinical trial sites.
- HealthMatch's Medical Director.
- Operations colleagues.
- Customer Success teams.
- Healthcare partners.
Training will also be provided to assist with reviewing medical records alongside the Medical Director.
Improve Operational Processes
HealthMatch encourages employees to identify opportunities for improvement.
This may include:
- Suggesting workflow automation.
- Improving communication processes.
- Developing site engagement playbooks.
- Identifying operational bottlenecks.
- Supporting continuous improvement initiatives.
Startup employees are expected to contribute ideas beyond their formal responsibilities.
Required Qualifications
Candidates should typically possess:
- Fluency in both English and Spanish.
- At least two years of professional work experience.
- Strong phone and written communication skills.
- Excellent organizational abilities.
- Attention to detail.
- Ability to manage multiple priorities.
- Self-motivation in a remote work environment.
Experience working in healthcare, life sciences, or clinical research is beneficial but not required.
Preferred Skills
Applicants with the following experience may have a competitive advantage:
- Clinical research site experience.
- Healthcare administration.
- Medical records review.
- CRM systems.
- Patient coordination.
- Customer success.
- Operations management.
- Process improvement.
Candidates who enjoy solving operational challenges while maintaining excellent relationships will thrive in this position.
Salary and Benefits
HealthMatch offers a competitive compensation package along with opportunities for professional growth.
Benefits include:
- Annual salary of approximately $65,000–$75,000 USD.
- Fully remote work environment.
- Paid interview project.
- Opportunities for periodic team meetups.
- Exposure to healthcare technology and clinical research.
- Career growth within a rapidly growing startup.
Career Growth Opportunities
Professionals who excel in this role may progress into positions such as:
- Senior Operations Coordinator.
- Clinical Trial Manager.
- Clinical Research Associate.
- Customer Success Manager.
- Operations Manager.
- Clinical Operations Lead.
The combination of healthcare operations, customer communication, and clinical trial experience is highly valuable throughout the life sciences industry.
Why This Opportunity Stands Out
Clinical research depends on efficient coordination to bring new treatments to patients faster.
Joining HealthMatch allows you to:
- Support meaningful medical research.
- Help patients access potentially life-changing treatments.
- Work remotely with an international healthcare team.
- Develop expertise in clinical trial operations.
- Contribute to improving healthcare through technology.
For professionals who enjoy healthcare, operations, and mission-driven work, this role offers both purpose and long-term career development.
How to Apply
Application Link:
Applicants should prepare an updated resume and be ready to demonstrate strong communication, organizational, and relationship-building skills. Fluency in both English and Spanish is a mandatory requirement for this role.
Final Thoughts
The Operations Coordinator – Clinical Trials position at HealthMatch is an outstanding opportunity for professionals who want to combine healthcare, operations, and patient support in a fully remote career.
By coordinating clinical trial sites, supporting patients, maintaining accurate records, and improving operational processes, you'll contribute directly to accelerating medical research and expanding access to innovative treatments. If you're bilingual, detail-oriented, and passionate about making a difference in healthcare, this remote opportunity deserves serious consideration.
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