Vice President, Client Success – West (Remote) at EnableComp – Lead Strategic Client Success in Healthcare Technology
The healthcare technology industry continues to evolve rapidly as hospitals and healthcare systems seek innovative solutions to improve operational efficiency and maximize financial performance. As organizations invest in advanced revenue cycle management technologies, the need for experienced client success leaders has become increasingly important.
To support its expanding client portfolio, EnableComp is hiring a Vice President, Client Success – West. This remote executive leadership position is designed for experienced professionals with expertise in healthcare technology, revenue cycle management, strategic account leadership, and client relationship management.
This opportunity offers the chance to lead high-performing client success teams, strengthen executive-level customer relationships, and drive long-term business growth within one of the leading healthcare revenue cycle management companies in the United States.
About EnableComp
EnableComp is a leading healthcare technology company specializing in complex revenue cycle management (RCM) solutions for hospitals, health systems, and ambulatory surgery centers. The company helps healthcare providers recover revenue from complex claims, denials, workers' compensation, veterans' affairs, motor vehicle accident claims, and out-of-state Medicaid reimbursement.
Powered by its proprietary e360 RCM® platform, adaptive intelligence, automation, and expert consulting, EnableComp helps healthcare organizations improve financial performance while allowing providers to focus on delivering quality patient care. The company has earned multiple industry recognitions, including being named a Top Workplace and a leading specialty revenue cycle management provider.
About the Vice President, Client Success Role
The Vice President, Client Success – West is responsible for leading executive-level client relationships while overseeing a regional team of Client Success Directors.
The successful candidate will serve as a trusted advisor to healthcare clients, ensuring they receive exceptional service, measurable business value, and strategic guidance throughout their partnership with EnableComp.
This leadership role combines customer success, account management, revenue growth, team leadership, and strategic planning.
Key Responsibilities
Executive Client Relationship Management
One of the primary responsibilities involves managing relationships with executive stakeholders across strategic healthcare accounts.
Responsibilities include:
- Building long-term partnerships with healthcare organizations.
- Serving as the executive point of contact for clients.
- Understanding customer business objectives.
- Delivering exceptional client experiences.
- Ensuring high levels of client satisfaction and retention.
Strong executive communication skills are essential for success.
Leadership and Team Development
The Vice President will oversee a team of Client Success Directors within the assigned region.
Key responsibilities include:
- Coaching and mentoring team members.
- Setting performance expectations.
- Supporting professional development.
- Monitoring team performance.
- Promoting collaboration and accountability.
Developing high-performing teams is a critical part of the position.
Business Growth and Revenue Expansion
The role extends beyond client support by contributing directly to company growth.
Responsibilities include:
- Identifying cross-selling opportunities.
- Supporting account expansion strategies.
- Achieving assigned sales targets.
- Driving long-term customer retention.
- Strengthening strategic partnerships.
The position requires both relationship-building and commercial leadership.
Client Business Reviews
The Vice President will regularly conduct executive business reviews with clients.
Activities include:
- Reviewing performance metrics.
- Presenting business insights.
- Demonstrating return on investment (ROI).
- Addressing customer concerns.
- Developing strategic improvement plans.
These reviews help strengthen long-term partnerships and align services with client goals.
Cross-Functional Collaboration
Success in this role requires close collaboration with multiple departments, including:
- Operations.
- Sales.
- Implementation teams.
- Product specialists.
- Executive leadership.
Working across departments ensures clients receive consistent, high-quality service throughout their lifecycle.
Required Qualifications
Candidates should typically possess:
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
- Seven to ten years of experience in client success, account management, or healthcare technology.
- Strong knowledge of hospital revenue cycle management.
- Proven leadership experience managing high-performing teams.
- Executive-level communication and presentation skills.
- Experience developing strategic client relationships.
- Ability to travel as required.
Experience within healthcare revenue cycle management is strongly preferred.
Preferred Skills
Candidates with the following qualifications may have a competitive advantage:
- Healthcare technology expertise.
- Revenue cycle management knowledge.
- Salesforce CRM experience.
- Financial and operational analysis.
- Strategic planning capabilities.
- Negotiation and contract management.
- Executive stakeholder engagement.
- Team coaching and leadership.
These skills help leaders deliver measurable value to healthcare clients.
Why Work at EnableComp?
EnableComp has built a reputation for helping healthcare providers recover billions of dollars in revenue while fostering a collaborative and employee-focused culture.
Employees may enjoy:
- Competitive executive compensation.
- Remote work flexibility.
- Performance-based incentives.
- Comprehensive health benefits.
- Retirement savings plans.
- Paid holidays and generous paid time off.
- Professional development and leadership opportunities.
- Flexible work arrangements.
Career Growth Opportunities
Executive client success professionals often advance into senior leadership positions such as:
- Senior Vice President of Client Success.
- Vice President of Customer Experience.
- Chief Customer Officer.
- Chief Revenue Officer.
- Executive Vice President of Operations.
- General Manager.
The combination of healthcare expertise, executive leadership, and commercial experience makes this role an excellent foundation for future executive opportunities.
Why This Opportunity Stands Out
Healthcare organizations increasingly rely on trusted technology partners to improve financial performance while navigating complex reimbursement challenges.
Joining EnableComp provides the opportunity to:
- Lead strategic healthcare partnerships.
- Influence executive-level decision-making.
- Develop high-performing client success teams.
- Drive measurable business outcomes.
- Contribute to one of healthcare's leading revenue cycle technology companies.
For experienced leaders passionate about healthcare technology and client success, this role offers both significant responsibility and long-term career growth.
How to Apply
Application Link:
Applicants should review the job requirements carefully and submit their applications as early as possible. Executive-level remote positions are highly competitive and often attract experienced candidates from across the healthcare technology industry.
Final Thoughts
The Vice President, Client Success – West position at EnableComp is an outstanding opportunity for experienced leaders who excel at building executive relationships, leading customer success organizations, and driving business growth.
With responsibilities spanning strategic account management, team leadership, healthcare consulting, and revenue expansion, this role offers the opportunity to make a meaningful impact while advancing an executive career in healthcare technology. If you have a passion for customer success, healthcare innovation, and leadership, this remote opportunity is well worth exploring.
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