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Technical Support Manager (Remote) at Promenade – Lead Technical Operations for a Fast-Growing SaaS Company

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  Technical support has evolved far beyond answering customer questions. Today's leading SaaS companies require technical support leaders who can combine customer success, engineering collaboration, operational excellence, and data-driven decision-making to deliver exceptional customer experiences. Promenade is hiring a Technical Support Manager to lead its technical support operations and manage high-priority customer escalations. This full-time remote opportunity is ideal for experienced technical support professionals with leadership experience in SaaS, customer operations, or enterprise software environments. About Promenade Promenade is a mission-driven software company that helps local businesses thrive through modern commerce technology. Originally founded as BloomNation in 2011 to serve the floral industry, the company has expanded its platform to support businesses across multiple industries, including food, liquor, and butcher shops. Its software combines Point of...

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