Technical Support L3 (Weekends) – Remote at Redis | Advance Your Cloud Infrastructure Career
As organizations continue migrating mission-critical applications to the cloud, the demand for highly skilled technical support engineers has never been greater. Companies rely on experienced professionals who can troubleshoot complex infrastructure issues, resolve production incidents, and ensure enterprise customers receive world-class technical support.
Redis is currently hiring a Technical Support L3 (Weekends) professional for a remote position. This opportunity is ideal for experienced Support Engineers, Site Reliability Engineers (SREs), Systems Engineers, and Cloud Engineers who enjoy solving challenging technical problems while working with one of the world's leading in-memory database technologies.
If you have a strong background in Linux, cloud platforms, networking, scripting, and enterprise software support, this role offers an exciting opportunity to grow your career with a globally recognized technology company.
About Redis
Redis is the company behind one of the world's most widely used in-memory databases. Organizations across finance, e-commerce, healthcare, gaming, telecommunications, and technology rely on Redis to power high-performance applications that require exceptional speed, scalability, and reliability.
Its enterprise solutions help businesses build modern applications using cloud-native technologies while supporting artificial intelligence, machine learning, caching, real-time analytics, and distributed systems.
With thousands of enterprise customers worldwide, Redis continues to invest in innovation while maintaining a strong commitment to customer success and technical excellence.
About the Technical Support L3 (Weekends) Role
The Technical Support L3 Engineer serves as a senior technical expert responsible for resolving complex customer issues involving Redis Enterprise Software and cloud infrastructure.
This position focuses on advanced troubleshooting, production support, performance analysis, and collaboration with engineering teams. Because the role supports global customers, the work schedule includes Saturday and Sunday as part of a five-day workweek.
Key Responsibilities
Resolve Complex Technical Issues
The primary responsibility is diagnosing and resolving advanced technical problems affecting enterprise customers.
Responsibilities include:
- Investigating production issues.
- Troubleshooting software problems.
- Identifying root causes.
- Providing technical solutions.
- Managing customer escalations.
Strong analytical skills are essential for delivering timely and effective support.
Perform Root Cause Analysis
Understanding why problems occur helps improve future system reliability.
Responsibilities include:
- Analyzing incidents.
- Identifying failure patterns.
- Preparing Root Cause Analysis (RCA) reports.
- Recommending preventive measures.
- Supporting continuous improvement.
These activities help customers maintain stable production environments.
Support Cloud and On-Premises Deployments
The role involves supporting Redis deployments across various environments.
Engineers may work with:
- Cloud infrastructure.
- Hybrid environments.
- On-premises systems.
- Containerized applications.
- Enterprise database deployments.
A broad understanding of infrastructure technologies is highly valuable.
Collaborate with Engineering Teams
Technical Support L3 Engineers regularly work alongside internal engineering teams.
Collaboration includes:
- Escalating software defects.
- Testing solutions.
- Supporting product improvements.
- Verifying bug fixes.
- Assisting during software upgrades.
This close partnership helps deliver faster issue resolution.
Performance Analysis
Engineers are expected to investigate system performance issues by analyzing:
- Network latency.
- Database performance.
- Resource utilization.
- Application behavior.
- Infrastructure bottlenecks.
Performance optimization plays a major role in maintaining enterprise-grade reliability.
Required Qualifications
Candidates should typically possess:
- At least five years of experience in Technical Support, Systems Engineering, Software Engineering, or Site Reliability Engineering.
- Four or more years troubleshooting production environments.
- Experience with cloud infrastructure.
- Strong Linux or Unix administration skills.
- Networking knowledge, including TCP/IP.
- Excellent written and verbal English communication.
- Strong problem-solving abilities.
Preferred Technical Skills
Applicants with the following experience may have a competitive advantage:
- Python, Bash, Java, JavaScript, C#, or PowerShell.
- Kubernetes.
- Docker.
- Redis or other NoSQL databases.
- Wireshark.
- tcpdump.
- Prometheus.
- Grafana.
- ELK Stack.
- Splunk.
- Cloud platforms such as AWS, Azure, or Google Cloud.
Experience with enterprise production systems is highly desirable.
Why Work at Redis?
Redis is known for fostering innovation, collaboration, and continuous learning while giving engineers opportunities to solve challenging technical problems.
Employee benefits may include:
- Competitive salary.
- Remote work flexibility.
- Comprehensive health benefits.
- 401(k) retirement plan.
- Unlimited paid time off.
- Professional learning opportunities.
- Career development programs.
- Inclusive and diverse workplace culture.
Career Growth Opportunities
Professionals who excel in this role may advance into positions such as:
- Senior Technical Support Engineer.
- Site Reliability Engineer.
- Cloud Operations Engineer.
- Technical Account Manager.
- Support Engineering Manager.
- Solutions Architect.
- Principal Support Engineer.
The experience gained supporting enterprise cloud platforms and distributed systems is highly valuable across the technology industry.
Why This Opportunity Stands Out
Modern businesses depend on always-available applications, making experienced infrastructure support professionals increasingly valuable.
Joining Redis offers the opportunity to:
- Work with globally recognized database technology.
- Solve complex enterprise production issues.
- Learn modern cloud-native technologies.
- Collaborate with world-class engineering teams.
- Develop expertise in distributed systems and high-performance databases.
For experienced technical professionals, this role offers both challenging work and long-term career advancement.
How to Apply
Interested candidates can apply through the official job posting below:
Application Link:
Applicants are encouraged to review the job requirements carefully and submit their applications as early as possible. Remote senior technical support roles are highly competitive and attract experienced candidates from around the world.
Final Thoughts
The Technical Support L3 (Weekends) position at Redis is an outstanding opportunity for experienced technical professionals who enjoy troubleshooting complex systems and supporting enterprise customers.
With responsibilities covering cloud infrastructure, Linux administration, networking, production troubleshooting, and customer success, this remote position offers excellent career growth in one of the world's leading cloud database companies.
If you're ready to deepen your expertise in enterprise infrastructure while working with cutting-edge technology, this opportunity at Redis is well worth considering.
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