Program Manager – BPO & ESO at Technology for Social Change and Development Initiative (Tech4Dev) – Apply Now
Are you an experienced program management professional passionate about technology, workforce development, and creating employment opportunities for young Africans? The Technology for Social Change and Development Initiative (Tech4Dev) is recruiting for the position of Program Manager – BPO & ESO. This opportunity is designed for professionals with strong experience in managing large-scale programs, stakeholder coordination, workforce development, and digital transformation initiatives.
Tech4Dev is a nonprofit social enterprise focused on creating access to decent work and economic opportunities through technology, digital skills training, and workforce development. The organization works to bridge the digital divide by preparing individuals and communities for the future of work.
Job Overview
Position: Program Manager – BPO & ESO
Organization: Technology for Social Change and Development Initiative (Tech4Dev)
Project Area: Business Process Outsourcing (BPO) & Employment Services Outsourcing (ESO)
Employment Type: Full-Time
Sector: Digital Skills, Workforce Development, Program Management, Social Impact
The Program Manager will provide strategic and operational leadership for Tech4Dev’s BPO and ESO initiatives. The successful candidate will oversee program implementation, coordinate teams and partners, monitor project performance, and ensure the achievement of employment and workforce development objectives.
The role requires a leader who can manage complex projects, build partnerships, improve operational systems, and deliver measurable impact through technology-driven employment solutions.
About Tech4Dev
Technology for Social Change and Development Initiative (Tech4Dev) is an organization committed to empowering Africans with digital skills and creating pathways to sustainable employment.
Through its programs, Tech4Dev supports young people, women, and underserved communities by providing technology education, employability skills, and access to opportunities in the digital economy. The organization collaborates with partners to develop workforce solutions that respond to changing labor market demands.
About the BPO & ESO Project
The Business Process Outsourcing (BPO) and Employment Services Outsourcing (ESO) initiative focuses on preparing talent, strengthening workforce capacity, and connecting skilled individuals with employment opportunities.
The project aims to build a pipeline of work-ready professionals who can participate in local and global outsourcing opportunities while supporting Nigeria’s growing digital economy.
Key Responsibilities
Program Strategy and Implementation
The Program Manager will:
- Develop and execute program implementation plans.
- Translate project goals into measurable activities and outcomes.
- Oversee daily program operations and ensure timely delivery.
- Monitor progress against project targets and milestones.
- Identify risks and implement solutions to improve performance.
Team Leadership and Coordination
Responsibilities include:
- Lead and support program teams.
- Assign responsibilities and monitor team performance.
- Promote collaboration among different departments.
- Provide guidance and mentorship to team members.
- Ensure effective communication across project stakeholders.
Stakeholder Engagement
The successful candidate will:
- Build strong relationships with partners, employers, training providers, and ecosystem stakeholders.
- Coordinate engagement with government agencies, private-sector organizations, and development partners.
- Represent the organization during meetings, workshops, and industry events.
- Support partnership development and collaboration opportunities.
Monitoring, Evaluation and Reporting
The role will involve:
- Tracking program performance indicators.
- Supporting data collection and analysis.
- Preparing regular program reports.
- Documenting lessons learned and best practices.
- Using insights to improve program effectiveness.
Budget and Resource Management
The Program Manager will:
- Support budget planning and monitoring.
- Ensure effective use of program resources.
- Track project expenses and operational needs.
- Maintain proper documentation for accountability purposes.
Qualifications and Requirements
Interested candidates should have:
- Bachelor’s Degree in Business Administration, Project Management, Development Studies, Social Sciences, Technology, or related fields.
- Relevant professional experience managing development, workforce, technology, or employment-focused programs.
- Experience working with nonprofit organizations, social enterprises, or development projects.
- Strong understanding of digital skills, workforce development, or employment programs.
A postgraduate qualification or professional certification in project management will be an added advantage.
Experience Requirements
Ideal candidates should demonstrate:
- Experience managing complex programs or projects.
- Experience coordinating multiple stakeholders.
- Strong leadership and team management abilities.
- Experience working with technology, education, employment, or social impact initiatives.
- Ability to manage deadlines and deliver results in a fast-paced environment.
Experience with BPO, outsourcing, digital workforce programs, or talent development initiatives will be highly valuable.
Required Skills and Competencies
Successful applicants should possess:
Technical Skills
- Program and project management.
- Budget management.
- Monitoring and reporting.
- Data analysis and documentation.
- Microsoft Office proficiency.
- Digital workforce development knowledge.
Soft Skills
- Strong leadership ability.
- Excellent communication skills.
- Stakeholder relationship management.
- Strategic thinking.
- Problem-solving skills.
- Ability to work independently.
- Strong organizational skills.
Why Join Tech4Dev?
Working with Tech4Dev provides professionals with an opportunity to contribute to impactful programs that improve employment opportunities and digital inclusion across Africa.
Benefits of joining the organization include:
- Opportunity to lead innovative workforce development programs.
- Exposure to technology-driven social impact initiatives.
- Professional growth and leadership development.
- Collaboration with diverse partners and stakeholders.
- Meaningful contribution to Africa’s digital economy.
Who Should Apply?
This position is suitable for:
- Program Managers
- Project Managers
- Workforce Development Specialists
- Digital Transformation Professionals
- NGO Program Officers
- Social Impact Leaders
- Employment Program Coordinators
- Technology Education Professionals
Professionals passionate about using technology to create jobs and economic opportunities are encouraged to apply.
Application Process
Interested and qualified candidates should submit their applications through the official recruitment channel provided by Tech4Dev.
Applicants should ensure their CV highlights relevant experience in program management, stakeholder engagement, digital skills initiatives, and workforce development.
Early application is recommended due to the competitive nature of leadership roles within development organizations.
Interested and qualified? Go to Technology for Social Change and Development Initiative on docs.google.com to apply
Final Thoughts
The Program Manager – BPO & ESO position at Tech4Dev offers an exciting opportunity for professionals who want to combine leadership, technology, and social impact. Successful candidates will play an important role in building employment pathways and preparing African talent for opportunities in the global digital economy.
If you have strong program management experience and a passion for workforce transformation, this opportunity could be the next step in your career journey.
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