REMOTE PAYMENTS & BILLING OPERATIONS ANALYST AT AUTOMATIQ – FULL DETAILS & HOW TO APPLY
Automatiq is currently recruiting qualified professionals for the position of Payments & Billing Operations Analyst. This remote opportunity is ideal for finance professionals, billing specialists, operations analysts, customer support professionals, collections officers, payment operations staff, and individuals interested in remote fintech and SaaS operations roles.
The role focuses on:
- Billing operations
- Payment tracking
- Collections support
- Customer payment resolution
- Financial operations
- Process improvement
- Cross-functional operational support
This opportunity offers professionals the chance to work remotely with a growing technology company operating in the live event ticketing and software industry.
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JOB LOCATION
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📍 Remote (Worldwide)
🌍 Applicants from:
- Nigeria
- Ghana
- Kenya
- South Africa
- Other countries globally
…may potentially apply depending on company hiring eligibility and local compliance requirements.
🕒 Employment Type: Full-Time Remote
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APPLICATION DEADLINE
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📅 Official deadline: Not publicly specified
⚠️ Applications may be reviewed on a rolling basis. Early application is strongly recommended.
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ABOUT AUTOMATIQ
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Automatiq is a software platform serving the live event ticketing industry. The company develops tools that help ticket resellers automate pricing, inventory management, ticket listing, and marketplace operations.
The company focuses on:
- Ticketing automation
- Marketplace integrations
- Financial operations systems
- Event technology
- Payment workflows
- Customer operations
Automatiq describes itself as a data-driven and customer-focused company working within the fast-growing global event marketplace industry.
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JOB OVERVIEW
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The Payments & Billing Operations Analyst will support billing operations, payment systems, collections processes, and customer billing inquiries.
The selected candidate will work closely with:
- Finance teams
- Billing managers
- Customer support teams
- Accounting departments
- Operations teams
- Marketplace partners
The role contributes directly to maintaining efficient payment operations and improving customer billing experiences.
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KEY RESPONSIBILITIES
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1. Billing and Collections Operations
The selected candidate may:
- Manage invoicing activities
- Track customer payments
- Process payment adjustments
- Review billing discrepancies
- Support collections processes
2. Payment Monitoring and Audits
Responsibilities may include:
- Performing payment audits
- Verifying transaction accuracy
- Resolving payment issues
- Investigating discrepancies
- Supporting compliance procedures
3. Customer Support and Communication
The role may involve:
- Responding to billing inquiries
- Supporting customer issue resolution
- Managing payment-related communication
- Maintaining service response standards
- Escalating complex cases where necessary
4. Operational Process Improvement
The selected candidate may:
- Support workflow automation
- Improve billing efficiency
- Document internal procedures
- Develop SOPs for operations
- Assist system improvement projects
5. Cross-Functional Collaboration
The role may also include:
- Coordinating with Accounting teams
- Working with Support departments
- Collaborating with Loss Mitigation teams
- Participating in operational meetings
- Supporting internal reporting systems
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WHO SHOULD APPLY?
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This opportunity is suitable for:
- Billing specialists
- Finance officers
- Operations analysts
- Collections officers
- Customer operations staff
- Payment operations assistants
- Administrative finance professionals
- Remote support specialists
Candidates with fintech, SaaS, ticketing, or customer operations experience may have additional advantage.
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REQUIRED QUALIFICATIONS
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Applicants may require:
✔ 2–3 years of relevant experience
Relevant experience areas may include:
- Billing operations
- Customer support
- Collections
- Payment processing
- Finance operations
- Business operations
Preferred industry exposure may include:
- SaaS companies
- Ticketing systems
- Entertainment industry operations
- Financial technology environments
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IMPORTANT SKILLS
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The role may require:
- Analytical thinking
- Attention to detail
- Communication skills
- Problem-solving ability
- Organizational skills
- Customer service professionalism
- Ability to multitask
Technical advantage may include:
- Microsoft Excel
- Google Workspace
- Jira
- monday.com
- Salesforce
- Intercom
- Bill.com
- Hyperwallet
Candidates should also demonstrate:
✔ Ability to work independently
✔ Remote collaboration skills
✔ Strong operational accuracy
✔ Adaptability in fast-paced environments
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SALARY INFORMATION
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Published listings indicate compensation may range between:
💰 $50,000 – $60,000 annually
Additional benefits may include:
- Annual discretionary bonus
- Remote work flexibility
- Professional development support
- Home office support
- Health and wellness benefits
Compensation and benefits may vary depending on:
- Location
- Hiring structure
- Experience level
- Contract eligibility
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CAN NIGERIANS AND AFRICANS APPLY?
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Yes — the role is advertised as remote, and some listings describe it as worldwide or fully remote. However, final eligibility may depend on:
- Employer hiring policies
- Tax and compliance requirements
- Time zone compatibility
- Work authorization policies
Applicants from African countries with strong:
- Billing experience
- Customer operations background
- Finance support skills
- Remote work capability
…may remain competitive internationally.
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WHY THIS ROLE IS IMPORTANT
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Payments and billing operations teams help companies maintain:
✔ Financial accuracy
✔ Revenue tracking systems
✔ Customer satisfaction
✔ Operational efficiency
✔ Payment compliance
✔ Process scalability
The role also provides strong exposure to:
- Fintech systems
- SaaS operations
- Financial workflows
- Remote business operations
- Cross-functional collaboration
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APPLICATION PROCESS
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Interested applicants should prepare:
- Updated CV or Resume
- Cover Letter
- Professional references
- Relevant finance or operations experience details
Applicants are advised to:
- Highlight billing and collections experience
- Demonstrate customer support ability
- Showcase operational problem-solving skills
- Mention relevant software proficiency
- Apply early
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FINAL THOUGHTS
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The Remote Payments & Billing Operations Analyst opportunity at Automatiq offers a strong pathway for professionals interested in remote finance operations, payment systems, and SaaS business support.
The role combines:
- Billing operations
- Payment systems management
- Customer support
- Financial operations
- Process improvement
- Remote collaboration
For professionals seeking international remote work opportunities within technology-driven companies, this role provides valuable exposure and strong career development potential.
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