Remote Strategic Success Manager at BenchPrep
BenchPrep is hiring a Strategic Success Manager to join its Customer Success team and help manage strategic customer relationships, drive renewals, identify growth opportunities, and ensure customers continue to receive value from the company’s learning technology platform.
This is a remote Customer Success opportunity focused on strategic account management, customer retention, contract renewals, upselling, and long-term business relationships.
Important: The listing is described as remote, but candidates should carefully review the current application requirements and location eligibility before applying, as the role has been associated with U.S.-based hiring restrictions.
About BenchPrep
BenchPrep is an education technology company focused on improving learning experiences for certification, credentialing, test preparation, continuing education, and professional training.
The company provides a cloud-based learning platform designed for associations, credentialing organizations, training companies, and other organizations that help people develop professional skills and advance their careers.
BenchPrep's platform incorporates technologies and approaches including personalization, gamification, data science, usability, and omnichannel learning.
According to the job listing, nearly 12 million learners around the world used the platform in 2024, highlighting the scale of the company's learning technology and customer base.
About the Strategic Success Manager Role
The Strategic Success Manager is a key member of BenchPrep's Customer Success organization.
The primary responsibility is to strategically manage customer accounts and help maintain and expand long-term business relationships.
Rather than focusing only on day-to-day customer support, the Strategic Success Manager works with important customer stakeholders on broader business objectives, contracts, renewals, account growth, and opportunities to expand the relationship.
The successful candidate will build strong relationships with customer decision-makers and become a trusted point of contact for strategic business discussions.
The position also requires close collaboration with internal departments, including Sales, Product, and Support, to make sure customer expectations are met and opportunities for continued growth are identified.
Key Responsibilities
As a Strategic Success Manager, you will be responsible for managing strategic customer accounts and helping customers achieve long-term value from BenchPrep's solutions.
Your responsibilities may include:
Strategic Account Management
Manage a portfolio of strategic customer accounts while developing strong relationships with key decision-makers and stakeholders.
Understand each customer's business objectives, challenges, priorities, and long-term plans, and use that knowledge to support customer success.
Renewals and Retention
Take an active role in customer renewal discussions and help ensure accounts remain successful throughout their relationship with BenchPrep.
You will monitor customer relationships and work proactively to identify potential risks that could affect retention or renewal.
Account Growth and Upselling
Identify opportunities to expand existing customer relationships when BenchPrep's products or services can address additional customer needs.
The role therefore combines customer relationship management with commercial responsibility, requiring an understanding of both customer outcomes and business growth.
Executive and Strategic Engagement
The Strategic Success Manager will serve as a primary contact for important strategic conversations.
This can include Quarterly Business Reviews (QBRs), contract discussions, account planning, and other high-impact customer engagements.
You will need to communicate effectively with senior customer stakeholders and demonstrate how BenchPrep's platform contributes to their organization's goals.
Cross-Functional Collaboration
The role requires regular collaboration with internal teams.
You may work with Sales on account expansion, Product on customer feedback and product needs, and Support on customer issues and service expectations.
The goal is to ensure that the customer's experience remains consistent while supporting long-term business growth.
Strategic Success Manager vs. Customer Success Manager
BenchPrep distinguishes the Strategic Success Manager position from its broader Customer Success Manager roles.
While both positions focus on customer relationships and success, the Strategic Success Manager has a stronger focus on strategic accounts, business relationships, contracts, renewals, growth opportunities, and high-impact customer engagements.
This makes the position particularly relevant to professionals who have experience managing important or complex customer accounts and communicating with senior decision-makers.
Skills and Experience
Candidates interested in the position should be comfortable working in a customer-facing strategic role.
Relevant experience may include:
- Strategic account management
- Customer success
- Customer relationship management
- Account renewals
- Upselling and expansion
- Contract management
- Enterprise or B2B customer relationships
- Quarterly Business Reviews
- Executive stakeholder management
- Cross-functional collaboration
- Revenue growth and customer retention
Strong communication and relationship-building skills are particularly important because the role involves working with decision-makers and managing significant customer engagements.
Candidates should also be comfortable working independently in a remote environment while collaborating with teams across the organization.
Who Should Apply?
This opportunity may be suitable for experienced Customer Success Managers, Strategic Account Managers, Account Managers, Client Success professionals, and other customer-facing professionals with experience managing important business relationships.
Professionals who enjoy combining relationship management with commercial objectives may find the role particularly relevant.
Experience working with technology, SaaS, education technology, learning platforms, professional training, certification, or other B2B software products could also be valuable.
Applicants should carefully confirm BenchPrep's current location and eligibility requirements before submitting an application.
Why Work at BenchPrep?
BenchPrep operates in the growing education technology and professional learning sector.
Its platform is designed to help organizations deliver more engaging and effective learning experiences through personalization, data, gamification, analytics, and flexible digital delivery.
For Customer Success professionals, the role offers an opportunity to work directly with organizations using technology to support certification, credentialing, professional development, and continuing education.
The position also provides exposure to multiple areas of the business because the Strategic Success Manager works closely with Sales, Product, Support, and customer stakeholders.
How to Apply
The Strategic Success Manager position was listed as a remote opportunity on Remote OK.
Applicants should verify that the vacancy is still accepting applications and confirm the applicable location requirements before applying.
Application / Job Listing:
Because remote eligibility can vary by hiring location, candidates should review the latest application information carefully before submitting their application.
Conclusion
The Strategic Success Manager position at BenchPrep is an opportunity for an experienced customer-facing professional to take ownership of strategic accounts and contribute directly to customer retention and business growth.
The role goes beyond traditional customer support, combining strategic relationship management, renewals, contract discussions, customer value, upselling, and executive engagement.
Professionals with a background in customer success, account management, SaaS, enterprise relationships, or technology-driven learning solutions may find this opportunity relevant to their experience.
Before applying, candidates should confirm the current status of the vacancy and BenchPrep's applicable location requirements.
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