Implementation Specialist at Submittable | Remote Job Opportunity

 

Submittable is hiring an Implementation Specialist to join its team and help customers successfully launch, configure, and adopt the company's software solutions.

This is a remote opportunity for a customer-focused professional with strong implementation, project management, communication, and problem-solving skills.

Submittable provides software that helps organizations manage applications, grants, scholarships, fellowships, corporate social responsibility programs, and other submission-based workflows. Its platform is designed to streamline processes from application and review through to decision-making and reporting.

For an Implementation Specialist, the role involves helping customers translate their organizational requirements into effective software configurations and ensuring they are able to use the platform successfully.

About Submittable

Submittable is a software company focused on helping organizations manage their application and submission processes.

Its platform supports areas such as grant management, scholarships, fellowships, corporate social responsibility, publishing, and other programs that require organizations to collect, review, evaluate, and manage submissions.

The company also operates internationally, with a development center in Indore, India, alongside offices in the United States.

Submittable's software includes tools for building customized forms, managing workflows, reviewing applications, collaborating with teams, and automating parts of the submission process.

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About the Implementation Specialist Role

The Implementation Specialist will be responsible for helping customers successfully implement Submittable's solutions.

Implementation professionals typically act as the bridge between the customer and the company's product and technical teams.

They need to understand what the customer wants to accomplish, translate those requirements into system configurations, coordinate implementation activities, and ensure that customers are prepared to use the platform effectively.

This makes the role suitable for professionals who enjoy working directly with customers while also managing technology projects.

Key Responsibilities

Manage Customer Implementations

The successful candidate will support customers throughout the implementation process.

This includes understanding customer requirements, helping configure the platform, coordinating project activities, and ensuring that implementations progress according to agreed objectives.

Strong organizational skills are essential because implementation projects often involve multiple stakeholders, deadlines, and dependencies.

Understand Customer Requirements

An important part of the role is understanding how customers currently operate and what they need from the platform.

The Implementation Specialist should be able to ask effective questions, identify business requirements, and translate those requirements into practical solutions.

This requires both technical understanding and strong communication skills.

Configure the Platform

The successful candidate will help customers configure Submittable according to their specific workflows.

Because Submittable provides customizable forms and workflow functionality, implementation work can involve designing processes that fit an organization's unique requirements.

The specialist should therefore be comfortable learning software products and explaining configuration options to customers.

Coordinate With Internal Teams

Implementation projects often require collaboration across different departments.

The Implementation Specialist may work with teams such as:

• Customer Success
• Product
• Engineering
• Support
• Sales
• Operations

The ability to communicate clearly across teams will be important for resolving issues and keeping projects moving.

Train Customers

Customer training is another important part of successful software implementation.

The specialist may help customers understand how to use the platform and how to get the most value from its features.

Training should be adapted to the customer's level of technical knowledge and specific business requirements.

Support Customer Adoption

A successful implementation does not end when the system is configured.

Customers must also be comfortable using the product.

The Implementation Specialist will therefore contribute to customer adoption by helping users understand workflows, features, and best practices.

This can ultimately improve customer satisfaction and long-term product usage.

Identify and Resolve Problems

Implementation projects can encounter technical, operational, or communication challenges.

The successful candidate should be comfortable investigating problems, identifying possible solutions, and escalating issues appropriately when necessary.

Strong analytical and problem-solving skills will therefore be valuable.

Skills and Qualifications

Candidates interested in the position should demonstrate experience relevant to software implementation and customer-facing project work.

Implementation Experience

Experience implementing SaaS or other business software is highly relevant.

Candidates should ideally be able to demonstrate experience taking customers through some or all stages of a software implementation.

Experience with onboarding, configuration, migration, training, or customer success can also be valuable.

Project Management

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Implementation work requires strong project management skills.

Candidates should be comfortable managing:

• Project timelines
• Customer expectations
• Deliverables
• Stakeholders
• Documentation
• Implementation milestones

The ability to manage multiple projects without losing attention to detail is particularly important.

Communication

Excellent written and verbal communication skills are essential.

The Implementation Specialist will communicate with customers and internal teams regularly, making the ability to explain technical concepts in simple language especially useful.

Customer-Focused Mindset

The role requires a strong commitment to customer success.

Candidates should be patient, responsive, professional, and capable of understanding challenges from the customer's perspective.

Why This Opportunity Is Attractive

One of the main attractions of working at Submittable is the opportunity to contribute to technology designed around social impact.

The company's platform supports organizations managing grants, scholarships, fellowships, employee giving, volunteering, and other programs intended to create positive outcomes.

An Implementation Specialist can therefore combine technology and customer success skills with work supporting organizations that are focused on social impact.

Who Should Apply?

This opportunity may be suitable for professionals with backgrounds such as:

• Implementation Specialist
• Implementation Consultant
• Customer Success Specialist
• Customer Success Manager
• SaaS Implementation Consultant
• Technical Account Manager
• Project Coordinator
• Software Onboarding Specialist
• Customer Onboarding Specialist
• Solutions Consultant

Professionals transitioning from customer support into implementation may also find this career path attractive if they have strong technical and project-management abilities.

How to Prepare Your Application

Applicants should tailor their CV to emphasize implementation and customer-facing achievements rather than simply listing responsibilities.

Highlight experience involving:

• SaaS implementation
• Customer onboarding
• Software configuration
• Project management
• Customer training
• Technical troubleshooting
• Stakeholder management
• Process improvement
• Documentation
• Customer relationship management

Where possible, include measurable results.

For example, explain how many customers you implemented, how quickly projects were completed, how you improved adoption, or how you reduced implementation problems.

About Remote Work at Submittable

Submittable promotes a distributed working environment and has an international presence. The company maintains a development center in Indore, India, while also operating from locations in the United States.

However, applicants should always verify the current geographic eligibility for the specific Implementation Specialist vacancy before applying. A job being advertised as remote does not automatically mean that applications are accepted from every country.

This is particularly important for applicants based in Africa and other regions outside the employer's primary hiring markets.

How to Apply

Interested candidates should apply through the official Submittable recruitment process.

Submittable provides a dedicated careers section where applicants can view available opportunities.

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Official Company Website:

Applicants should confirm the specific vacancy, location requirements, application deadline, and other eligibility conditions before submitting an application.

Final Thoughts

The Implementation Specialist position at Submittable is an opportunity for a customer-focused professional to work at the intersection of technology, project management, and customer success.

The role is particularly relevant to professionals who enjoy helping organizations adopt new software, solving customer problems, managing projects, and translating business requirements into practical technology solutions.

For candidates with SaaS implementation, customer onboarding, project management, or customer success experience, this could be a valuable opportunity to build a career in the growing software implementation and customer experience field.

Applicants should ensure their CV clearly demonstrates their implementation experience, communication abilities, project-management skills, and ability to work effectively with customers and cross-functional teams.