CALL CENTRE REPRESENTATIVE (CONSULTANT) AT eHEALTH SYSTEMS AFRICA – FULL DETAILS & HOW TO APPLY
eHealth Systems Africa is currently recruiting for the position of Call Centre Representative (Consultant). This opportunity is ideal for individuals interested in customer support, digital health systems, public health communication, and data-driven healthcare delivery. The role supports a national health innovation project aimed at improving access to safe and effective healthcare services through digital tools and community engagement. ([myjobmag.com](https://www.myjobmag.com/job/call-centre-representative-consultant-ehealth-systems-africa))
The Call Centre Representative plays a frontline role in supporting users of the Com-WATCH platform, ensuring smooth communication, technical guidance, and accurate data capture across health system users including community health workers, medicine vendors, and partner stakeholders. ([ngojobsite.com](https://ngojobsite.com/call-centre-representative-consultant-at-ehealth-systems-africa-2/))
This article provides full details on the job description, responsibilities, requirements, and application process.
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ABOUT EHEALTH SYSTEMS AFRICA
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eHealth Systems Africa (eHA) is a leading technology-driven public health organization focused on strengthening health systems across Africa. The organization designs and implements digital health solutions that improve data collection, disease monitoring, and healthcare delivery in low-resource settings. ([myjobmag.com](https://www.myjobmag.com/job/call-center-consultants-ehealth-systems-africa))
eHA works closely with governments, NGOs, and international partners to deliver programs in:
- Disease prevention and monitoring
- Public health emergency response
- Health information systems
- Laboratory and diagnostics support
- Digital health innovation
The organization is widely recognized for building scalable health technology systems that improve decision-making and healthcare outcomes across communities.
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JOB TITLE
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📌 Call Centre Representative (Consultant)
The selected candidates will provide frontline support for users of the Com-WATCH digital health platform, ensuring effective communication, troubleshooting support, and accurate data reporting. ([myjobmag.com](https://www.myjobmag.com/job/call-center-consultants-ehealth-systems-africa))
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JOB LOCATION
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📍 Abuja, Nigeria
📍 Kano, Nigeria
🕒 Employment Type: Full-time / Consultancy
The role may involve shift-based work and interaction with users across multiple regions.
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PROJECT OVERVIEW
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This role supports the Com-WATCH project, a digital health innovation platform designed to strengthen antimicrobial stewardship and improve the monitoring of antibiotic use across communities.
The system uses:
- Mobile applications
- WhatsApp chatbots
- Web platforms
- Community reporting tools
It helps track antibiotic stock, identify substandard or falsified medicines, and improve public health safety through real-time data. ([linkedin.com](https://ng.linkedin.com/jobs/view/call-centre-representative-consultant-at-ehealth-africa-4403435766))
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ROLE OVERVIEW
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The Call Centre Representative serves as the first point of contact for users interacting with the Com-WATCH system.
The role focuses on:
- Supporting platform users in real time
- Providing clear and accurate responses to inquiries
- Ensuring data quality and proper documentation
- Escalating technical or critical issues quickly
- Supporting adoption of digital health tools
The position plays a key role in improving health communication systems and ensuring smooth user experience across the platform.
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KEY RESPONSIBILITIES
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### 1. Call Centre Operations
- Handle inbound and outbound calls professionally
- Respond to user inquiries in a timely manner
- Guide users through platform features and processes
- Maintain courteous communication at all times
### 2. User Support and Troubleshooting
- Assist users with platform navigation
- Provide solutions using approved knowledge base
- Escalate unresolved issues promptly
- Support system troubleshooting processes
### 3. Data Entry and Documentation
- Record all interactions in CRM systems
- Ensure accurate and complete documentation
- Maintain proper call logs and reports
- Support data quality assurance processes
### 4. Follow-up and Feedback Collection
- Conduct follow-up calls to users
- Confirm issue resolution
- Collect feedback for system improvement
- Identify recurring user challenges
### 5. Reporting and Communication
- Prepare daily and weekly call summaries
- Report technical issues and trends
- Share user insights with project teams
- Support performance monitoring activities
### 6. Quality Assurance
- Participate in call reviews and training
- Follow standard operating procedures
- Maintain professional communication standards
- Support continuous service improvement
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REQUIRED QUALIFICATIONS
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Applicants should possess:
✔ Bachelor’s Degree, HND, OND, or NCE in:
- Public Health
- Social Sciences
- Communications
- Nursing or related fields
✔ Basic experience in customer service or call centre roles is an advantage
✔ Computer literacy and data entry skills are required
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LANGUAGE REQUIREMENTS
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Depending on location:
📍 Kano:
- Hausa (fluent spoken)
- Fulani (spoken)
- Pidgin English
- English (professional use)
📍 Abuja:
- Igbo (spoken)
- Yoruba (spoken)
- Pidgin English
- English (professional use)
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SKILLS REQUIRED
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✔ Strong communication skills
✔ Active listening ability
✔ Customer service skills
✔ CRM system knowledge
✔ Data entry accuracy
✔ Problem-solving skills
✔ Emotional intelligence
✔ Patience and empathy
✔ Multitasking ability
✔ Basic digital literacy
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WHY THIS ROLE IS IMPORTANT
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This role is essential in strengthening digital health systems and ensuring effective communication between healthcare users and service platforms.
It helps to:
- Improve healthcare access
- Strengthen antimicrobial resistance monitoring
- Support real-time health reporting
- Enhance digital health adoption
- Improve community health outcomes
The Call Centre Representative contributes directly to saving lives through improved communication and health system efficiency.
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WHO SHOULD APPLY?
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This opportunity is ideal for:
- Customer Service Representatives
- Call Centre Agents
- Public Health Assistants
- Communication Officers
- Digital Health Support Staff
- NGO Support Staff
Candidates passionate about healthcare communication and technology-driven health solutions are strongly encouraged to apply.
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HOW TO APPLY
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Interested applicants should submit their application through the official recruitment portal of eHealth Systems Africa.
Application Requirements:
✔ Updated CV
✔ Cover Letter
✔ Relevant certificates
Official Application Link:
Applicants are advised to:
✔ Use clear and professional CV format
✔ Highlight customer service experience
✔ Include digital skills and communication abilities
✔ Apply before the deadline
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APPLICATION DEADLINE
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Applicants should check the official job posting for updated deadlines.
Late applications may not be considered.
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FINAL THOUGHTS
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The Call Centre Representative (Consultant) role at eHealth Systems Africa is a strong opportunity for individuals interested in healthcare communication, digital health systems, and customer support.
This role combines:
- Call centre operations
- Digital health support
- Data management
- User engagement
- Public health communication
For candidates seeking entry or mid-level opportunities in the NGO and health tech sector, this position provides valuable experience and career growth potential.
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