IT Support Officer at DKT International Nigeria – Full Job Description and Application Guide

 

DKT International Nigeria is currently recruiting qualified candidates for the position of IT Support Officer (IT Support Agency). This opportunity is ideal for tech-savvy professionals with a strong background in computer systems, networking, and IT support services who are looking to build a career within a reputable international organization.

DKT International Nigeria is one of the largest providers of family planning and HIV prevention products and services in the developing world. The organization operates in multiple countries and uses innovative marketing strategies and modern technologies to improve access to healthcare services. Its presence in Nigeria has significantly contributed to improving reproductive health awareness and access to essential products.

“Affordable and trending — tap the image to view this deal on Temu ”

About the Role

The IT Support Officer will be responsible for ensuring the smooth operation of all computer systems, networks, and IT infrastructure within the organization. This includes maintaining hardware and software systems, troubleshooting technical issues, and supporting staff to ensure they can carry out their duties efficiently.

This role is critical because technology plays a major role in the daily operations of modern organizations. Without proper IT support, productivity can be affected, making this position highly valuable.

Key Responsibilities

The IT Support Officer will handle a wide range of technical tasks, including:

System and Network Support

- Installing and configuring computer systems, software, and networks

- Managing LAN and internet connectivity

- Monitoring system performance and resolving issues

Technical Support

- Providing daily IT support to staff

- Troubleshooting hardware and software issues

- Resolving technical problems both remotely and physically

Maintenance and Security

- Conducting regular system maintenance and upgrades

- Ensuring systems are secure from unauthorized access

- Performing data backup and recovery processes

Hardware Management

- Installing and maintaining printers, scanners, and other devices

- Repairing faulty equipment and replacing damaged parts

- Ensuring all equipment is functioning properly

User Support

- Setting up user accounts and access permissions

- Training staff on basic IT usage

- Supporting users with login and system issues

These responsibilities require both technical expertise and the ability to communicate effectively with non-technical staff.

Job Location

The position is typically based in Lagos, Nigeria, where DKT International Nigeria operates its major office.

Required Qualifications

To qualify for this role, applicants must meet the following requirements:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

- Minimum of 2 years of experience in IT support or a similar role

- Strong understanding of computer systems and networks

These qualifications ensure that candidates have the foundational knowledge needed to perform the job effectively.

Required Skills and Competencies

Applicants should possess the following skills:

- Knowledge of networking (LAN, WAN, WLAN)

- Experience with system installation and maintenance

- Troubleshooting and problem-solving skills

- Ability to work independently and as part of a team

- Strong communication and interpersonal skills

- Ability to multitask and handle pressure

Technical roles like this require both hands-on skills and the ability to adapt quickly to new technologies.

Why This Opportunity Matters

Working as an IT Support Officer at DKT International Nigeria offers more than just a job—it provides a chance to work in a mission-driven organization that is improving lives across Nigeria.

By supporting IT systems, you will indirectly contribute to:

- Efficient delivery of healthcare programs

- Improved access to family planning services

- Strengthening organizational operations

- Enhancing productivity of staff

This role is especially valuable for professionals looking to transition into the NGO or international development sector.

“Affordable and trending — tap the image to view this deal on Temu ”

Career Growth Opportunities

This position provides a strong foundation for career growth in the IT field. With experience gained from this role, you can advance into positions such as:

- IT Manager

- Network Administrator

- Systems Engineer

- Cybersecurity Specialist

Working in an international NGO also exposes you to global standards and practices.

Salary and Work Environment

DKT International Nigeria offers a competitive salary and a professional work environment. Employees benefit from:

- Structured work processes

- Exposure to international standards

- Opportunities for learning and development

The organization operates like a social enterprise, combining business strategies with social impact.

How to Apply

Interested and qualified candidates should submit their application via email.

📧 Email: hr@dktnigeria.org

📌 Subject: IT Support Officer

Ensure your application includes:

- Updated CV

- Relevant certifications

- Clear demonstration of IT experience

Only shortlisted candidates will be contacted.

Important Tips for Applicants

To increase your chances of success:

- Highlight your technical skills clearly in your CV

- Include experience with networking and troubleshooting

- Mention any certifications (e.g., CompTIA, Cisco, etc.)

- Keep your application professional and well-structured

- Apply early

Final Thoughts

The IT Support Officer role at DKT International Nigeria is a great opportunity for IT professionals who want to work in a meaningful and impactful environment.

With technology playing a key role in organizational success, this position offers both career growth and the chance to contribute to important health initiatives in Nigeria.

If you have the required skills and are ready to take your IT career to the next level, this is an opportunity worth applying for.

Do not wait—prepare your CV and submit your application today.