Customer Service Officer at Mariam Olanrewaju Sickle Cell Foundation – Full Job Details, Requirements, Responsibilities, and Application Guide
The Mariam Olanrewaju Sickle Cell Foundation is currently recruiting for the position of Customer Service Officer in Nigeria. This role presents a meaningful opportunity for individuals passionate about healthcare support, patient engagement, and community service to work with a foundation dedicated to improving the lives of individuals affected by sickle cell disorder.
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“Affordable and trending — tap the image to view this deal on Temu
This position combines administrative responsibilities with patient interaction, making it ideal for candidates who are empathetic, organized, and skilled in communication.
About Mariam Olanrewaju Sickle Cell Foundation
The Mariam Olanrewaju Sickle Cell Foundation is a non-profit organization committed to raising awareness, providing support services, and improving healthcare outcomes for individuals living with sickle cell disease.
The foundation focuses on:
- Sickle cell awareness and education
- Patient support and counseling
- Health advocacy and outreach
- Community engagement programs
- Access to healthcare services
Through its initiatives, the foundation aims to reduce the burden of sickle cell disease and improve the quality of life for affected individuals and families.
About the Customer Service Officer Role
The Customer Service Officer serves as the first point of contact for patients, visitors, and stakeholders interacting with the foundation.
This role involves managing inquiries, providing information, handling complaints, and ensuring that all interactions are handled professionally and empathetically.
It is a key role in maintaining the foundation’s reputation and delivering quality service to beneficiaries.
Job Purpose
The primary purpose of this role is to:
- Provide excellent customer service to patients and stakeholders
- Ensure smooth communication between the foundation and its clients
- Support administrative and operational activities
- Enhance patient satisfaction and experience
- Promote awareness of the foundation’s services
Key Responsibilities
The Customer Service Officer will perform a variety of duties, including:
1. Customer Interaction and Support
- Attend to inquiries from patients and visitors
- Provide accurate information about services and programs
- Respond to phone calls, emails, and walk-in requests
- Maintain a welcoming and professional environment
2. Complaint Handling
- Receive and manage complaints professionally
- Provide solutions or escalate issues when necessary
- Ensure timely resolution of concerns
- Maintain records of complaints and feedback
3. Administrative Support
- Maintain records and documentation
- Assist in scheduling appointments
- Support office operations
- Ensure proper filing and organization
4. Communication and Coordination
- Liaise with different departments within the foundation
- Ensure smooth information flow
- Support communication with external stakeholders
5. Patient Experience Management
- Ensure a positive experience for patients
- Provide guidance and support during visits
- Demonstrate empathy and understanding
- Promote patient-centered service delivery
6. Data Entry and Reporting
- Record customer interactions
- Maintain accurate databases
- Prepare reports when required
- Ensure data confidentiality
Required Qualifications
To be eligible for this role, applicants must have:
- Minimum of a Bachelor’s degree in:
- Business Administration
- Public Health
- Social Sciences
- Or a related field
Required Experience
Applicants should have:
- At least 1–2 years of experience in customer service or administrative roles
- Experience in healthcare or NGO settings (an advantage)
- Experience handling clients or patients
Required Skills and Competencies
The ideal candidate should demonstrate:
- Excellent communication skills
- Strong interpersonal skills
- Empathy and emotional intelligence
- Problem-solving ability
- Organizational skills
- Attention to detail
- Ability to multitask
- Basic computer skills
Work Environment
The role is based in a healthcare-focused environment and may involve:
- Direct interaction with patients
- Office-based administrative tasks
- Collaboration with healthcare professionals
- Fast-paced service environment
Candidates must be patient, compassionate, and professional.
Why This Job Matters
The Customer Service Officer plays a crucial role in ensuring that patients receive quality support and care.
This role contributes to:
- Improved patient experience
- Effective communication
- Better service delivery
- Increased awareness of sickle cell services
- Stronger community engagement
It is a role that directly impacts lives.
Who Should Apply?
This opportunity is ideal for:
- Customer service professionals
- Healthcare support staff
- Social science graduates
- NGO workers
- Individuals passionate about helping others
If you enjoy working with people and making a difference, this role is a great fit.
How to Apply
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“Affordable and trending — tap the image to view this deal on Temu
Interested candidates should apply through the official job listing:
👉: mariam.o.foundation@gmail.com
Ensure all required documents are submitted before the deadline.
Required Documents
Applicants are typically required to submit:
- Updated CV
- Cover letter
- Academic certificates
- Relevant experience documents
Application Tips
To improve your chances:
- Highlight customer service experience
- Show empathy and communication skills
- Include healthcare-related experience if available
- Keep your CV clear and professional
- Demonstrate ability to handle clients effectively
Final Thoughts
The Customer Service Officer position at the Mariam Olanrewaju Sickle Cell Foundation is a meaningful opportunity for individuals who want to contribute to healthcare and community service.
It offers the chance to work in a supportive environment while making a positive impact on the lives of individuals affected by sickle cell disease.
If you are passionate about helping others and have strong communication skills, this role is worth applying for.
Take the next step in your career and apply today.
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