Client Services Manager (AfCDC) at African Union – Full Job Details, Requirements, and Application Guide
The African Union (AU), through its Africa Centres for Disease Control and Prevention (Africa CDC), is currently recruiting for the position of Client Services Manager (AfCDC). This is a senior-level, high-impact role designed for experienced professionals in program management, client relationship management, supply chain coordination, and financial operations.
The position is part of the African Pooled Procurement Mechanism (APPM), a flagship initiative aimed at improving access to affordable, quality-assured health products across African Union Member States.
This role is critical to ensuring smooth coordination between governments, suppliers, procurement teams, and financial departments within Africa CDC’s health systems strengthening agenda.
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About the African Union and Africa CDC
The African Union is a continental organization consisting of 55 member states, established to promote unity, development, and cooperation across Africa.
The Africa CDC is a specialized technical institution of the AU responsible for:
- Disease prevention and control
- Public health emergency response
- Strengthening national health systems
- Vaccine and medical supply coordination
- Health security across African countries
Through initiatives like APPM, Africa CDC ensures that African countries can access essential medicines and health products at affordable and negotiated prices.
About the Client Services Manager Role
The Client Services Manager (AfCDC) serves as the primary operational interface between African Union Member States and the African Pooled Procurement Mechanism (APPM).
The role focuses on managing the entire client lifecycle—from onboarding and contracting to invoicing, reconciliation, and performance monitoring.
It is a highly strategic position that ensures transparency, accountability, and efficiency in procurement and financial operations across multiple countries.
According to the official job description, the APPM system is designed to improve access to affordable health products through pooled procurement and coordinated delivery systems.
Job Purpose
The main purpose of this role is to:
- Manage client relationships with AU Member States
- Oversee procurement and financial coordination processes
- Ensure accurate invoicing and payment reconciliation
- Strengthen client satisfaction and service delivery
- Support transparent procurement operations
- Monitor performance of supply chain systems
This role ensures that APPM operates efficiently and maintains trust with member states.
Key Responsibilities
The Client Services Manager will handle a wide range of operational and strategic duties:
1. Client Engagement and Contracting
- Lead onboarding of AU Member States under APPM
- Prepare and manage Memoranda of Understanding (MoUs)
- Ensure contracts align with procurement policies
- Maintain a centralized database of agreements
2. Client Lifecycle Management
- Manage the full client journey from onboarding to settlement
- Track client requests and service delivery performance
- Ensure smooth coordination between departments
- Maintain strong client relationships
3. Financial Coordination and Invoicing
- Oversee cost estimates and billing processes
- Coordinate issuance of invoices and financial statements
- Monitor payments and financial reconciliation
- Ensure transparency in financial transactions
This ensures financial accuracy and accountability in procurement systems.
4. Procurement Coordination
- Work closely with procurement teams on product sourcing
- Monitor supplier performance and delivery timelines
- Ensure accurate product specifications and pricing
- Support demand forecasting and supply planning
5. Client Satisfaction and Issue Resolution
- Design and implement client satisfaction surveys
- Monitor service delivery performance indicators
- Resolve client complaints and escalations
- Improve overall service quality
6. Cross-Functional Collaboration
- Liaise with finance, procurement, and forecasting teams
- Coordinate internal workflows for efficiency
- Ensure alignment between departments
- Support operational decision-making
7. Risk Management and Compliance
- Identify operational and financial risks
- Ensure compliance with AU procurement rules
- Monitor discrepancies in transactions
- Strengthen accountability frameworks
8. Reporting and Data Management
- Prepare regular operational and financial reports
- Track performance metrics and KPIs
- Maintain accurate client and transaction records
- Provide updates to senior management
Required Qualifications
To qualify for this role, candidates must have:
Option 1:
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Master’s degree in:
- Business Administration
- Supply Chain Management
- Finance
- Public Health
- Economics
- Or related field
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At least 10 years of professional experience
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Minimum 6 years in client management or operations
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At least 3 years in a supervisory role
Option 2:
- Bachelor’s degree in a related field
- At least 12 years of professional experience
- Strong background in client services and operations
Required Experience
Applicants should have:
- Experience in client relationship management
- Experience working with governments or multilateral organizations
- Experience in supply chain or procurement systems
- Experience in financial monitoring and invoicing
- Experience in donor-funded or international programs
Required Skills and Competencies
The ideal candidate should demonstrate:
- Strong leadership and management skills
- Excellent communication and negotiation abilities
- Financial and analytical skills
- Supply chain coordination experience
- ERP system knowledge
- Problem-solving and decision-making skills
- High attention to detail
- Ability to manage complex stakeholder environments
Work Environment
This role is based in an international, high-level operational environment and may involve:
- Working in Addis Ababa, Ethiopia (AU Headquarters)
- Interaction with multiple African governments
- High-volume procurement coordination
- Complex financial and operational systems
- Fast-paced decision-making environment
The role requires professionalism, diplomacy, and strong organizational skills.
Why This Job Matters
The Client Services Manager role is essential because it ensures that Africa CDC’s procurement system runs efficiently across multiple countries.
By working in this role, you will:
- Improve access to life-saving health products
- Strengthen Africa’s public health supply chains
- Ensure transparency in procurement systems
- Support government health programs
- Contribute to Africa’s health security agenda
This is a high-impact leadership role affecting millions of lives across Africa.
Who Should Apply?
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“Affordable and trending — tap the image to view this deal on Temu
This opportunity is ideal for:
- Senior project managers
- Procurement and supply chain professionals
- Finance and operations managers
- Client service leaders
- NGO or international agency professionals
If you have strong leadership experience and work in complex operational systems, this role is a strong fit.
How to Apply
Interested candidates should apply through the official African Union careers portal:
👉 https://jobs.au.int/job/Client-Services-Manager-AfCDC/2961-en_US/
Applicants should:
- Submit a detailed CV
- Include relevant certificates
- Highlight leadership and client management experience
- Follow AU application guidelines carefully
Application Tips
To increase your chances:
- Highlight experience with governments or donors
- Show strong financial coordination experience
- Demonstrate leadership in large projects
- Include measurable achievements
- Apply early before deadline
Final Thoughts
The Client Services Manager (AfCDC) role at the African Union is a prestigious and strategic position within Africa’s health procurement system.
It offers the opportunity to work at the center of continental health coordination, improving access to essential medical supplies and strengthening health systems across Africa.
If you are an experienced professional in client management, procurement, or operations, this is a high-value career opportunity.
Apply today and contribute to Africa’s health transformation journey.
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