Call Centre Representative (Consultant) at eHealth Systems Africa – Full Job Details and Application Guide
eHealth Systems Africa is currently recruiting qualified candidates for the position of Call Centre Representative (Consultant). This opportunity is ideal for individuals with strong communication skills who are interested in working in the healthcare and technology sector while supporting public health initiatives across Nigeria.
eHealth Systems Africa is a leading organization that focuses on improving healthcare delivery through data-driven solutions, technology, and operational excellence. The organization partners with governments, NGOs, and international agencies to strengthen health systems, enhance disease surveillance, and support emergency response programs.
This role provides a unique opportunity to be part of a team that directly contributes to improving healthcare access and response systems in Nigeria.
About eHealth Systems Africa
eHealth Systems Africa (eHA) is a non-profit organization dedicated to building stronger health systems through the use of technology and data.
The organization works in several key areas, including:
- Disease surveillance and response
- Health information systems
- Emergency operations support
- Data analytics and visualization
- Public health program implementation
eHA has played a major role in supporting Nigeria’s response to public health challenges such as disease outbreaks and vaccination campaigns.
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About the Role
The Call Centre Representative (Consultant) is responsible for managing inbound and outbound communication related to health programs.
This role involves interacting with the public, collecting and providing information, and supporting healthcare initiatives through effective communication channels.
The position is usually contract-based and may require working in shifts depending on operational needs.
Job Purpose
The primary objective of this role is to:
- Provide accurate information to callers
- Support health program communication
- Collect and record data from interactions
- Ensure high-quality customer service
Call Centre Representatives serve as the first point of contact between the organization and the public.
Key Responsibilities
The responsibilities of the Call Centre Representative include:
Communication and Customer Support
- Handle inbound and outbound calls professionally
- Respond to inquiries related to health programs
- Provide accurate and timely information to callers
Data Collection and Documentation
- Record call details accurately
- Maintain proper documentation of interactions
- Ensure data quality and confidentiality
Public Health Support
- Assist in health awareness campaigns
- Provide guidance on health-related issues
- Support emergency communication efforts
Issue Resolution
- Address complaints and escalate issues when necessary
- Follow up on unresolved cases
- Ensure customer satisfaction
Team Collaboration
- Work closely with supervisors and other team members
- Participate in training and performance reviews
These responsibilities ensure effective communication between health programs and the public.
Required Qualifications
To be eligible for this role, applicants should have:
- A minimum of a diploma or degree in any relevant field
- Experience in customer service or call center operations (preferred)
Educational background in health, communication, or social sciences is an added advantage.
Required Experience
Candidates should have:
- Previous experience in call center or customer service roles
- Experience in healthcare or NGO environments (optional but beneficial)
Fresh graduates with strong communication skills may also be considered.
Required Skills and Competencies
Applicants should demonstrate:
- Excellent verbal and written communication skills
- Strong listening and interpersonal abilities
- Ability to handle high call volumes
- Basic computer skills
- Problem-solving and conflict resolution skills
- Ability to work under pressure
These skills are critical for delivering quality service in a fast-paced environment.
Work Environment
Working as a Call Centre Representative at eHealth Systems Africa involves:
- Office or remote call center operations
- Shift-based work schedules
- Handling high volumes of calls
- Supporting national health programs
The role requires patience, professionalism, and strong focus.
Why This Job Matters
This position plays an important role in public health communication.
By working in this role, you will:
- Help disseminate accurate health information
- Support disease prevention and awareness efforts
- Contribute to national health programs
- Gain valuable experience in the health and NGO sector
Effective communication is essential in managing public health responses.
Salary and Benefits
Although exact salary details are not publicly disclosed, the role typically offers:
- Competitive consultancy pay
- Experience in a reputable organization
- Opportunity to work on impactful health programs
- Career growth in NGO and health sectors
Who Should Apply?
This opportunity is ideal for:
- Job seekers with strong communication skills
- Customer service professionals
- Individuals interested in public health
- Graduates seeking NGO experience
If you are confident in speaking, listening, and helping people, this role is a strong fit.
How to Apply
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“Affordable and trending — tap the image to view this deal on Temu ”
Interested and qualified candidates should apply through the official recruitment portal:
👉 Application Link: https://ehealthafrica.bamboohr.com
Steps to apply:
- Visit the application link
- Search for the Call Centre Representative position
- Review job requirements carefully
- Submit your CV and application
Only shortlisted candidates will be contacted.
Important Tips for Applicants
To increase your chances:
- Prepare a clear and professional CV
- Highlight communication and customer service experience
- Demonstrate your ability to handle calls effectively
- Show interest in public health programs
- Apply early
Final Thoughts
The Call Centre Representative (Consultant) role at eHealth Systems Africa is a great opportunity for individuals looking to build a career in communication, customer service, and public health.
It offers a chance to contribute to meaningful health programs while gaining valuable professional experience in a reputable organization.
If you meet the requirements and are ready to work in a dynamic environment, this is an opportunity you should not miss.
Apply today and take a step toward building a rewarding career in the health and NGO sector.
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