Customer Success Manager II (Remote) at Renaissance Learning – Empower Schools Through Educational Technology
The education technology sector continues to transform how schools, educators, and students learn and succeed. As schools increasingly adopt digital learning platforms, the need for customer success professionals who can help educational institutions maximize the value of their technology investments has become more important than ever.
To support its growing network of educational partners, Renaissance Learning is hiring a Customer Success Manager II. This remote opportunity is ideal for professionals with experience in customer success, education, account management, client relations, or educational technology.
The role offers the chance to work directly with schools and educational organizations, helping them achieve measurable outcomes while building strong long-term partnerships. For individuals passionate about education and customer engagement, this position provides an exciting opportunity to make a meaningful impact while advancing a rewarding career.
About Renaissance Learning
Renaissance Learning is a leading educational technology company dedicated to improving student outcomes through innovative learning solutions. The company provides schools with assessment tools, learning analytics, reading programs, and instructional resources that help educators make informed decisions and support student achievement.
For decades, Renaissance Learning has served millions of students and educators across North America and beyond. Its solutions are widely used in K-12 education environments to measure academic growth, personalize learning experiences, and improve classroom performance.
The company’s mission is centered on accelerating learning for all students by providing educators with data-driven insights and effective educational resources.
About the Customer Success Manager II Role
The Customer Success Manager II serves as a trusted advisor to schools, districts, and educational organizations using Renaissance Learning products and services.
The successful candidate will focus on building strong customer relationships, supporting product adoption, driving customer engagement, and ensuring clients achieve their educational goals.
This position combines relationship management, strategic consulting, educational technology expertise, and customer advocacy.
Professionals who enjoy helping organizations succeed while working in a mission-driven environment will find this role especially rewarding.
Key Responsibilities
Customer Relationship Management
One of the primary responsibilities of the Customer Success Manager II is maintaining strong relationships with assigned customers.
Responsibilities include:
- Serving as the primary point of contact for clients.
- Building trusted partnerships with educators and administrators.
- Understanding customer objectives and challenges.
- Supporting long-term customer success.
- Promoting positive customer experiences.
Strong relationships are essential for customer satisfaction and retention.
Product Adoption and Engagement
The successful candidate will help customers maximize the value of Renaissance Learning solutions.
Key activities include:
- Supporting product implementation.
- Encouraging platform adoption.
- Providing usage recommendations.
- Delivering customer training sessions.
- Sharing best practices and educational strategies.
Helping customers effectively utilize available tools contributes directly to their success.
Strategic Consulting and Guidance
The Customer Success Manager II will act as a strategic advisor for educational institutions.
Responsibilities may include:
- Conducting business reviews.
- Analyzing customer performance data.
- Identifying improvement opportunities.
- Recommending solutions to support goals.
- Assisting with long-term planning.
This consultative approach helps schools achieve better educational outcomes.
Customer Retention and Growth
Customer success professionals play an important role in maintaining long-term partnerships.
Tasks include:
- Monitoring customer health indicators.
- Addressing potential challenges proactively.
- Supporting renewal processes.
- Identifying expansion opportunities.
- Collaborating with sales and support teams.
Retention efforts contribute to organizational growth and customer satisfaction.
Cross-Functional Collaboration
The role requires regular collaboration with multiple internal teams.
These may include:
- Sales teams.
- Technical support teams.
- Product management.
- Professional services.
- Marketing departments.
Effective collaboration ensures customers receive a consistent and positive experience.
Required Qualifications
Candidates interested in the role should typically possess:
- Experience in customer success, account management, education, or consulting.
- Strong communication and presentation skills.
- Ability to manage multiple customer relationships.
- Problem-solving and analytical abilities.
- Excellent organizational skills.
- Customer-focused mindset.
- Ability to work independently in a remote environment.
Experience working with educational institutions is often highly valued.
Preferred Skills and Experience
Applicants with the following qualifications may have a competitive advantage:
- Educational technology (EdTech) experience.
- K-12 education background.
- Customer success management expertise.
- Data analysis and reporting skills.
- Project management experience.
- CRM platform proficiency.
- Training and facilitation experience.
- Strategic account management knowledge.
These skills can help professionals deliver exceptional customer outcomes.
Why Work at Renaissance Learning?
Renaissance Learning is recognized as one of the most respected organizations in the educational technology industry.
Potential benefits may include:
- Remote work flexibility.
- Competitive compensation packages.
- Comprehensive benefits programs.
- Professional development opportunities.
- Collaborative company culture.
- Mission-driven work environment.
Employees have the opportunity to contribute to educational success while building meaningful careers.
The Growing Importance of Customer Success in Education
As schools invest in technology solutions, ensuring successful implementation and long-term adoption has become increasingly important.
Customer Success Managers help educational organizations:
- Improve technology utilization.
- Increase educator engagement.
- Achieve measurable learning outcomes.
- Enhance return on investment.
- Strengthen student success initiatives.
Their work directly contributes to both customer satisfaction and educational impact.
Career Growth Opportunities
Professionals who excel in customer success often advance into leadership and strategic roles such as:
- Senior Customer Success Manager.
- Strategic Account Manager.
- Customer Success Director.
- Educational Consultant.
- Regional Customer Success Leader.
- Vice President of Customer Success.
The skills developed in this role are highly transferable across education and technology sectors.
Why This Opportunity Stands Out
The Customer Success Manager II position offers more than a traditional customer-facing role.
It provides the opportunity to:
- Support educators and students.
- Work with innovative learning technologies.
- Build strategic partnerships.
- Drive measurable educational outcomes.
- Contribute to a meaningful mission.
For professionals passionate about education, this role offers both purpose and career growth.
How to Apply
Interested candidates can submit their applications through the official job listing:
Application Link:
Applicants are encouraged to review the qualifications carefully and apply as early as possible.
Final Thoughts
The Customer Success Manager II role at Renaissance Learning represents an outstanding opportunity for professionals who enjoy building relationships, supporting customers, and contributing to educational success.
With responsibilities spanning customer engagement, strategic consulting, product adoption, and account management, this position provides valuable experience in one of the most impactful sectors of the modern economy.
For individuals seeking a rewarding remote career where they can help educators and students succeed, this opportunity deserves serious consideration.
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